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Project Manager, Creative Operations

Account Services – Beaverton, Oregon
Department Account Services
Employment Type FT Exempt
Minimum Experience Mid-level


Project Manager, Creative Operations


eROI is looking for a client-facing Project Manager to provide administrative and operational support to a team of clients. As part of a larger agency team embedded with our clients, this role primarily will ensure that creative plans for digital content are carried out in a timely manner with strong attention to detail.


We are looking for self-sufficient workers who embrace challenges and remain composed, assured and effective under pressure. This role will be multifaceted, and successful candidates are able to demonstrate strategic thinking and creative problem-solving in a fast-paced, ever-changing environment. Proactivity and a “find-a-way” attitude are an absolute must.


Topline Objective:

Manage workflow of content and asset management, content creation, deadlines, and communication between departments and stakeholders - internal and external -  to ensure timely, effective completion of all digital projects.


Roles & Responsibilities:

  • Provide excellent customer service to our clients by achieving the following:
  • Serve as a knowledgeable, reliable contact point for any information required by the client, including the expertise of tools and knowledge of various stakeholders to gather necessary assets or information
  • Review and translate strategic and creatives briefs to ensure they are digestible and actionable to the design team for execution
  • Lead day-to-day traffic management for digital projects, ensuring on-time delivery of briefs and assets
  • Manage the creative review process, raise risks and offer productive solutions for work back schedules and creative reviews
  • Identify, plan and implement process guardrails to lead to long-term improvement and increased productivity
  • Communicate ever-changing initiative updates and core information to a large group of people effectively
  • Facilitate meetings, manage agendas, and capture clear notes with action items to share with appropriate stakeholders



  • Bachelor's degree, preferably in Advertising/Marketing, Communications or related field
  • 3+ years experience in Project Management field. Experience with digital content preferred
  • 2+ years experience with sports and/or digital marketing experience in a large/enterprise corporate setting
  • Ability to manage multiple projects of various scopes with differing and converging timelines
  • Excellent communication skills, especially via email, that provide clear direction and enable collaboration between internal teams and stakeholders
  • Ability to understand challenges or underlying concerns, proactively share ideas, and develop effective, tactful responses or elevate to higher management
  • Experience building relationships, confidently interacting with all levels of leadership and understanding and valuing cultural differences
  • Ability to work independently and cooperatively in a diverse, perpetually changing environment, while maintaining a calm and positive spirit
  • Capacity to anticipate and effectively manage needs proactively
  • Willingness to manage and collaborate with remote workers and/or third-party creative agencies
  • Experience working with project management software tools, such as Asana, Basecamp, AirTable preferred
  • Strong understanding of digital, commerce and internet concepts, including latest online community trends, user experience best practices and technology jargon
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  • Location
    Beaverton, Oregon
  • Department
    Account Services
  • Employment Type
    FT Exempt
  • Minimum Experience
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