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eROI

Senior Account Manager

– Portland, Oregon
Employment Type FT Exempt
Minimum Experience Experienced

Summary 
The Senior Account Manager at eROI builds and drives the client relationship by continuously building trust, confidence, and momentum with each account. This role requires digital experience and a strong understanding of managing personalized digital marketing programs across email, web, and social. This is a full time salaried role that reports to our Account Director. 

A successful candidate is motivated, and able to establish themselves as an extension of the client’s marketing team, immersing themselves in the client’s business to bring new insights and strategic ideas to the eROI project team in order to exceed goals and unearth new opportunities. All Account Managers keep a keen eye on the integrity of work, scope proposals, and work closely with Project Managers to monitor financial health and resources to maintain balance and deliver excellence.

A successful candidate will have proven experience organically growing client accounts by leveraging relationships and awareness in asking the right questions to further discussions around opportunities within an organization.

Tasks + Expectations:
Council: build a reputation as a trusted client consultant, immersed into your client’s company, brand, products/services, industry, and competitive environment. Advise on strategies and decisions in collaboration with all agency departments that will build the book of business with the partner. Proactively recommend new solutions to the client by forecasting future business challenges.

Mentor: manage or mentor team members and ensure adherence to eROI values and processes. Foster collaboration across departments, promoting respect and breadth of knowledge. Mentor teammates to help our clients to approach their digital marketing efforts more effectively to exceed business goals. Ensure that any training or onboarding materials are kept current and socialized appropriately.

Manage: ​manage (in partnership with Account Director) initiatives focused on sustainable account growth, financial health, forecasting and efficiency opportunities. Analyze, document and report key insights, challenges and opportunities. Oversee partnership health as well as conflict management across teams.

Plan: manage financial forecasting and reporting. Drive new strategic planning systems and processes to ensure accurate billing and payment. Create clear, synthesized statements of work (SOWs), estimates, proposals and creative briefs. Follow established approval processes for SOW approval and client billing.

Organize: maintain account service-related documents such as financial planning documents, client proposals, and account plans. Adhere to best practices in regards to infrastructure and process. Ensure projects and campaigns are kept on track while new strategic ideas and concepts are contributed by all reports.

Present:​ confident ability to organize and lead presentations with clients, senior leadership and agency staff. Collaborate with clients in discussions to provide insights and information related to project deliverables, contingencies, and implications on scope.

Assure Quality: manage and actively contribute to eROI QA standards, as well as team adherence across the agency. Oversee accuracy and quality across all communications and efforts.

Grow: take an active role with senior leadership on driving partnership growth above and beyond current benchmarks. Demonstrate continued pursuit of personal and professional growth and industry education.

Position Competencies:

  • Resilience: provides stable performance under pressure
  • Customer-focused: regularly monitors client satisfaction to exceed goals
  • Persuasion: sells an idea clearly and effectively
  • Conflict Management​: predicts and acts to work through natural conflict
  • Resourcefulness/Initiative​: finds and seizes opportunities to excel
  • Pragmatism​: elevates sensible, realistic, and practical solutions
  • Independence​: ability to self-manage and take on responsibility for the team

Requirements:

  • 7-10 years of account management experience with, and passion for, working with brands in a digital agency environment
  • Minimum of a Bachelor’s Degree in Advertising/Marketing, Communications, or a related discipline
  • Accomplished business driver with strong record of client engagement, retention, and growth
  • Willingness to occasionally travel (once per quarter) and attend industry events

eROI creates digital experiences a​cross email, web, and social for clients big and small. At eROI, we are one—working as a wholly collaborative team to drive revenue by making our partners’ passions our own, considering each engagement and uniquely tailoring to exceed their goals. With boundless curiosity​, we start with ‘why’ instead of ‘what’ to hear the truth so that we can craft the right solution. Seeking to inspire and be inspired ​with each interaction, we have an opportunity to be amazed and to understand that collectively we can create experiences greater than we can alone.

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  • Location
    Portland, Oregon
  • Employment Type
    FT Exempt
  • Minimum Experience
    Experienced
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