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eROI

Account Manager, Client Side

Account Services – Portland, Oregon
Department Account Services
Employment Type FT Exempt
Minimum Experience Entry-level

eROI is seeking to hire an Account Manager to work a dedicated role embedded with clients.  

A client-facing Account Manager provides administrative and operational support to the team to help ensure that category plans, processes and initiatives align with overarching strategy and objectives.

We are look for self-sufficient workers who embrace challenges and remain composed, assured and effective under pressure. This role will be multifaceted, and successful candidates are able to demonstrate strategic thinking and creative problem-solving in fast-paced, ever-changing environment.

Structure

The platforms which we focus on are .com, apps, performance marketing and email for all Brand Digital Categories.

Topline Objective

Manage workflow from discovery to activation, deadlines, and communication between departments and stakeholders to ensure timely, effective completion of digital projects.

Roles & Responsibilities:

  • Serve as a knowledgeable, reliable contact point for any information required by NADM, including expertise of tools and knowledge of various stakeholders to gather necessary assets or information
  • Review and maintain strategic and creatives briefs to ensure they meet defined targets and goals
  • Lead day-to-day traffic management for digital projects, ensuring on-time delivery of briefs and assets
  • Manage strategic priorities, raise risks and offer productive solutions
  • Facilitate performance reports and create campaign summaries
  • Identify, plan and implement process guardrails to lead to long-term improvement and increased productivity
  • Communicate ever-changing initiative updates and core information to a large group of people effectively
  • Facilitate meetings, manage agendas, and capture clear notes with action items to share with appropriate stakeholders

Requirements:

  • Bachelor's degree, preferably in Advertising/Marketing, Communications or related field
  • 2+ years experience with sports and/or digital marketing experience in a large/enterprise corporate setting
  • Ability to manage multiple projects of various scopes with differing and converging timelines
  • Excellent communication skills, especially via email, that provide clear direction and enable collaboration between internal teams and stakeholders
  • Ability to understand challenges or underlying concerns, proactively share ideas, and develop effective, tactful responses or elevate to higher management
  • Experience building relationships, confidently interacting with all levels of leadership and understanding and valuing cultural differences
  • Ability to work independently and cooperatively in a diverse, perpetually changing environment, while maintaining a calm and positive spirit
  • Capacity to anticipate and effectively manage needs proactively
  • Willingness to manage and collaborate with remote workers and/or third party creative agencies
  • Experience working with project management software tools, such as Asana, Basecamp, AirTable preferred
  • Strong understanding of digital, commerce and internet concepts, including latest online community trends, user experience best practices and technology jargon

About eROI

eROI creates digital experiences a​cross email, web, and social for clients big and small. At eROI, we are one—working as a wholly collaborative team to drive revenue by making our partners’ passions our own, considering each engagement and uniquely tailoring to exceed their goals. With boundless curiosity​, we start with ‘why’ instead of ‘what’ to hear the truth so that we can craft the right solution. Seeking to inspire and be inspired ​with each interaction, we have an opportunity to be amazed and to understand that collectively we can create experiences greater than we can alone.

eROI is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.

Please alert the hiring manager or recruiter if you require a reasonable accommodation to apply for or perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using special equipment. 

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  • Location
    Portland, Oregon
  • Department
    Account Services
  • Employment Type
    FT Exempt
  • Minimum Experience
    Entry-level
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