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Project Manager

Account Services – Portland, Oregon
Department Account Services
Employment Type FT Exempt
Minimum Experience Mid-level

Project Managers at eROI are the reliable go-to resources for the internal team. This role requires digital experience and a strong understanding of managing personalized email campaigns (preferably an integrated experience including web and social).

Successful candidates are proven self-sufficient workers that can motivate and collaborate with team members, resource and schedule deliverables, and manage the execution of each project effectively using agency tools and processes.

Tasks + Expectations:

  • Management: Oversee resourcing and project management of day-to-day tasks related to partner work with the ability to pivot quickly and realign in order to meet project goals. Actively manage workflow, resources and project schedules and consistently monitor and recommend solutions. Provide oversight for team members and manage financial and run rate analysis while monitoring resource needs.
  • Organize: Keep the internal communication and workflows organized and ensure all team members have access to necessary files and materials. Utilize existing process and resources to document interactions. Create and recommend new processes and documents as necessary. Adhere to and develop best practices in regards to infrastructure and process.
  • Presentation: Clearly communicate key details and provide comprehensive downloads on client/business updates in a non-biased manner. Understand presentation best practices and be confident in leading presentations in front of clients and senior leadership in a clear and engaging manner.
  • Mentorship: Provide team mentorship and training to ensure growth in individual skillsets and capabilities. Delegate project management and operational tasks to team members appropriately to help manage bandwidth and workload.
  • Collaborate: Actively bridge the gap between the Partner and eROI multidisciplinary teams. Understand how departments work dependently and independently in each situation. Communicate expectations to team consistently and know how to get the best work to develop measurable solutions.
  • Forecast: Track revenue, agency costs, and staffing requirements weekly and continually level set for both eROI and our partners to ensure financial success by staying within budget and tracking positive profitability. 
  • Quality Assurance: Ensure flawless and consistent execution of all projects and communication. Drive quality assurance and keep a keen eye on the details to ensure the quality of deliverables and back-up materials and file appropriately.
  • Growth: Demonstrate continued pursuit of personal and professional growth and industry education. Continually explore and grow your multidisciplinary knowledge and work to follow and craft best practices. Help to drive partnership growth for eROI partners above and beyond current benchmarks.

Position Competencies:

  • Stress Management​: Stable performance and poise under heavy pressure
  • Judgment/Decision-Making: Consistent logic, rational and objectivity
  • Strategic Skills​: Ability to proactively drive projects and deliverables
  • Conflict Management​: Predicts and acts to work through natural conflict
  • Assertiveness​: Standing for issues when necessary without being abrasive
  • Pragmatism​: Sensible, realistic, and practical solutions
  • Resourcefulness / Initiative​: Finds and seizes opportunities to excel
  • Independence​: Ability to self-manage and take on responsibility for the team


  • 2-5 years of project management experience in a digital agency environment
  • Minimum of a Bachelor’s Degree in Advertising/Marketing or Communications
  • Strong technical skills with understanding of email and database marketing infrastructures & technologies
  • Traffic management/scrum experience to help inform process
  • Demonstrated problem solving skills and attention to detail


eROI creates digital experiences a​cross email, web, and social for clients big and small. At eROI, we are one—working as a wholly collaborative team to drive revenue by making our partners’ passions our own, considering each engagement and uniquely tailoring to exceed their goals. With boundless curiosity​, we start with ‘why’ instead of ‘what’ to hear the truth so that we can craft the right solution. Seeking to inspire and be inspired ​with each interaction, we have an opportunity to be amazed and to understand that collectively we can create experiences greater than we can alone.

eROI is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.

Please alert the hiring manager or recruiter if you require a reasonable accommodation to apply for or perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using special equipment. 

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  • Location
    Portland, Oregon
  • Department
    Account Services
  • Employment Type
    FT Exempt
  • Minimum Experience
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